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18/02/2025
PROMOS News
Smart communication for the real estate industry – bots in practice
Digital assistants relieve customer service teams, enhance the tenant experience, and ensure smooth processes. Whether via chat or voice input, bots answer inquiries quickly, efficiently, and around the clock. In our article, we demonstrate how our solution works in practice, address frequently asked questions, and, as a highlight, present a video for you!
Versatile applications for improved communication
Our bot solutions – developed in collaboration with our partner bots4you – support employees while offering tenants a convenient way to communicate their concerns regardless of service hours. Whether voice or chatbot, once set up and configured, they can be used in almost limitless scenarios. The most common applications include:
- Chatbot in the Tenant App: The digital assistant guides tenants through onboarding, accepts enquiries, and answers questions in real time – 24/7.
- Chatbot on the website: Without requiring a login but with intelligent user identification, the bot simplifies enquiry capture and ticket creation directly in the SAP® system.
- Voicebot: Need to handle phone calls automatically? No problem! The voicebot records phone inquiries, recognizes the context, and automatically generates tickets.
- Employee Assistant: As a smart knowledge manager, the bot provides access to company-specific information – from contract details to ESG reporting.
Intelligent multilingualism: Communication without barriers
One major advantage of our bots is their multilingual capability. With support for around 120 languages – including highly requested ones like English, Arabic, Turkish, and Russian – language barriers are no longer an issue. Inquiries are automatically translated, allowing customers and employees to be supported quickly and efficiently, regardless of their native language. This functionality is a must-have for forward-thinking companies looking to digitalize their tenant communication.
Customizable, secure, and flexibly integratable
Our bots are designed to work on all platforms – whether in a tenant app, in MS Teams, or on the company website. They can be individually designed and set up. The bots are highly adaptable in their form of address, tone, content, and, for chatbots, even their appearance. You control the look and feel as well as the information conveyed.
To fully leverage efficiency gains, we integrate the bot into our customers’ SAP® systems. Then, the machine not only handles communication with tenants but also performs important tasks for the employees in your administration. A ticket is automatically created in SAP®. The solution itself manages the assignment to the tenant contract. In the case of a damage report, the appropriate technical location is even selected. Handling multiple requests within a single message is no problem either. The bot processes them one after the other and creates separate tickets in SAP®.
A real world applicatioon: successful implementations and satisfied customers
Three companies in the housing industry are already using our chatbot successfully in varying functional areas. They are actively improving their service quality and internal processes. Nida Kizilaslan, Head of Software Development at PROMOS, shares her practical experience: “Our customers have warmly embraced this opportunity and confirm the significant impact on their process speed. We receive very positive feedback on our chatbot. Currently, we are actively engaged in discussions to introduce voice and chatbot solutions with additional customers and explore potential expansions with existing users. The high attendance at our webinar on this topic this month clearly underscores the demand within the real estate industry.” Mervan Miran, Managing Director of bots4you, adds: “It is astonishing to see the diverse application scenarios that emerge once the potential of such bots is recognized. We continuously work on expanding the solution and partnering with our clients to bring new implementation ideas to life.”
Conclusion: Digitization with real added value
Bots are far more than just a gimmick. They are powerful, flexible, and intelligent assistants that relieve both companies and their customers. With European hosting and direct integration into existing systems, they offer the highest level of security and seamless processes. The future of the real estate industry is digital. And bots play a central role in this transformation.
