Sneak preview of our IT&I article on the PROMOS account report in SAP Fiori®
Allow us to introduce you. This is Jan. Jan is a property manager, and he’s in close contact with his tenants every day. He receives numerous questions on the phone: Why did I receive a payment reminder? I need an account report, can you send me one? I have a new bank account, what do I need to do? How long is my notice period? To find answers for all these questions, Jan can use the new PROMOS account report for SAP Fiori®. It allows him to easily search the system for the person on the other end of the line, get an overview of their contracts and provide the right information – all during the telephone call. At the same time, the tool alerts him to any irregularities so he can clarify them directly with the tenant. Why hasn’t the rent been paid for two months? Do we have the current bank details? If the situation can be cleared up, Jan can enter the data in the system and make note of a discussion with the contractual partner.
Doesn’t that sound great? Our project team at PROMOS thought so too, so they formulated and implemented precisely such considerations as requirements for the new solution. We will report in detail on the valuable results and the numerous functions for property management in the next issue of our PROMOS customer magazine “Informationstechnologie & Immobilien”. Subscribe now for the print or online edition and our article will automatically arrive in your mailbox in March: Subscribe to IT&I
For a sneak preview, you can take a look at the PROMOS account report in advance here:
Figure: Customer advisor Jan and his requirements for property management were used to develop the PROMOS account report model.
More PROMOS news about tenant support:
- PROMOS News "When do you have time? Appointments made simple with easysquare"
- Keep an eye on all items with the PROMOS contract account sheet
- Video on PROMOS contract account sheet
- Mobile communication in the easysquare tenant app
- PROMOS News "The easysquare tenant app as a digital link to your tenants – we guarantee fast implementation and high quality!"
- PROMOS News "Seamlessly mapped – rent deferral, payment in instalments and new notice periods in SAP® and the easysquare tenant app"
- PROMOS News "The building display case is now available in digital form in your tenant/owner app."
- Systematically process customer inquiries with easysquare CRM ticket system
- Video on easysquare CRM ticket system
- Success Story "Digital control centre – managing strategic company processes with the CRM ticket system"