Drop In! The Easysquare CRM Solution With Ticket System on YouTube

The single requests from the various communication channels run into the central ticket system, e. g. a call in a call center, a letter, an email or a notification from the customer app. The processing happens efficiently in SAP® right after. All information and later concerns are packed in a so called “Ticket Cover” and are available neatly arranged at any time.

But see for yourself:

The advantages are clear to see:

• Regardless of whether it´s a wish, a notification or a complaint – the processing happens without media disruption in SAP®.
• The CRM ticket system offers different capture alternatives for the notifications, from the CRM cockpit and the start screen of easysquare workflow to the co-branded customer app of easysquare.
• With the CRM cockpit you will find all information at a glance, because it leads all relevant information from various sections to a single screen.
• The CRM cockpit is suitable for a call center.
• The task processing of a notification happens structured with the help of easysquare workflow and nothing can be forgotten.
• With a particular authorisation concept responsibilities can be determined customer-individually.
• With the CRM ticket system even multiple processes can be processed to a single ticket seamlessly. In common with a staple sub processes are structured and packed.
• The ticket history gives information about previous requests.
• The digital record is a perfect addition to the CRM ticket system. Customer requests can be processed permanently without access to the original document in SAP®.