PROMOS Defects & Warranty Follow-up

Defect and warranty follow-up makes a distinction between defects and warranties from a construction project and those from a maintenance order.

Defects or warranty claims from construction projects

Via the project cockpit, warranty and defect notifications can be recorded and managed on the Invoices tab with a reference to cost groups (WBS elements) and orders. A fast entry screen can be used to group the defect and warranty notifications by means of a catalogue selection. For example, the length of a warranty or the type of defect follow-up work (claim for subsequent improvement, claim for damages, etc.) can be selected. For each notification created, it is possible to record one or more measures with a date and status, which thus makes the relevant follow-up measures easier. The defect notifications and warranties can be viewed in the construction account as well as in the project cockpit. A list of the warranties from construction is generated via collective processing, which means that the information for an open warranty remains visible.

Defects or warranty claims from maintenance orders

For maintenance orders, warranty data can be stored in the order. If no specific acceptance data is recorded, the warranty begins when the invoice is posted. Open guarantees are displayed for information purposes when a new order is recorded for the same trade, and thus remind the user regarding any warranty claims. The acceptance data and warranty deadlines are also presented in the order list, allowing the dates to be followed easily.

• Process control: To make follow-up measures even easier, suitable processes can be stored for warranty notifications in easysquare workflow, which are assigned for processing to the employee responsible. For example, the work basket of the relevant processor then contains a task for review before the warranty expires.
• Generating correspondence: A function for printing correspondence from the relevant transaction can also be configured.