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19/03/2025
PROMOS News
Groundbreaking Innovation – PROMOS and ProPotsdam launch the real estate industry’s first AI-powered inbound mail processing!
It’s official: PROMOS, in collaboration with ProPotsdam, has successfully launched the first AI solution for fully automated inbound mail processing in live operations – a major milestone for the entire real estate sector. In an exclusive video, we provide a behind-the-scenes look at how the solution was developed and deployed. You’ll hear directly from Jörn-Michael Westphal, Managing Director of ProPotsdam, as well as team members from their IT and customer service departments.
A pilot project with impact: ProPotsdam and PROMOS are leading the way
What many in the industry have talked about is now a reality: ProPotsdam is the first housing association to implement a fully integrated AI solution for processing incoming tenant emails. This innovation was made possible through a close, trusted partnership with PROMOS. In the video, Gregor Winkelmann, project lead at ProPotsdam, shares insights into the project’s background.
ProPotsdam quickly recognized that an AI-driven approach would not only provide a competitive edge but also free up resources and enhance service quality. For PROMOS and the broader industry, this marks a breakthrough. The solution is live, runs smoothly, and is already delivering remarkable results.
From idea to live operation in record time
What others are still planning for the future is already up and running at ProPotsdam. From the initial concept to going live in January 2025, only a few months passed. The current pilot phase is already demonstrating significant workload reductions. In the video, Stefan Utecht from ProPotsdam’s customer service team explains the tangible benefits and how the AI solution is actively supporting him and his colleagues in their daily tasks. The project is currently in a productive testing phase, where precision and accuracy are being carefully monitored, and further optimization opportunities are being explored.
AI that delivers – fast, measurable, impactful
The solution drastically reduces manual effort and creates space for what really matters – personalized tenant support. Watch the video to hear Westphal’s vision for the future of AI solutions and how this technology can be part of the answer to the ongoing skilled labour shortage.
Data protection? Covered. Legal framework? Defined. Market demand? Growing fast.
Now is the time to embrace the practical potential of AI solutions. With this pilot, the groundwork has been laid, the legal foundations clarified, and the benefits are undeniable. Those who invest today will soon see real time-savings. The solution is GDPR-compliant, seamlessly integrated into SAP®, and ready for deployment without media disruption. And growing demand shows: AI adoption is becoming a real competitive advantage – early adopters are positioning themselves for success. We’re already planning long-term for upcoming implementation projects.
Exclusive at the OpenPromos User Forum: even more insights
Want to dive deeper? Be sure to join us at the OpenPromos User Forum: June 4–5, 2025 in Berlin. We’ll share exclusive insights into the ongoing expansion of this AI solution, lessons learned from real-world live operation, and what’s next on PROMOS’ AI innovation roadmap. Join us as we bring real-world solutions to life – live in Berlin!
You might also find this interesting:
- In the interview “7 questions for... Jörn-Michael Westphal”
- Article "Minimising liability risks – quality management and assessment solution launched at ProPotsdam GmbH"
- PROMOS News "A full-range supplier lends a helping hand – PROMOS carries out the S/4HANA® upgrade at ProPotsdam"
- Interview "From bytes to bricks: how AI is turning the property world on its head – a conversation with Nida Kizilaslan, Head of Software Development"
- Article "Artificial intelligence in the real estate industry – a vision of the future"
- Register now for the 17th OpenPromos User Forum from June 04-05, 2025
